Error Correction

Given the complexity of modern billing systems, it is unavoidable for your retailer to ensure 100% correct billing for all invoices produced.

The monthly kWatch® analysis help us to identify errors in your invoices that can be caused by missing or incorrect data, misapplied charges or simply an operator input error.

We are able to detect errors that may be too subtle to notice in the short term yet large enough to dictate a considerable saving over the term of your contract..

Identify errors

The accurate and error free way to detect errors in complex electricity accounts is to be diligent

1. Independently read the Smart billing meter on site and source the original data. Without doing this, the basis for comparing "billed" to "consumed" data is corrupted.
2. kWatch® reads the Smart billing meter remotely, applies your Energy Retail Contract and Network Tariff conditions to the usage data, and recreates your energy account.
3. If there are any discrepancies in the data our experienced Analysts investigate them further to find out their source and address the discrepancies depending on their magnitude
   

Manage errors

Our experience allows us to correctly identify the likely source of any error and follow up with the correct parties.

Deal with the retailer on client’s behalf

We deal with all billing and Energy Retail and supply contract issues that arise with a retailer or distributor on our clients’ behalf. This concern free approach saves our clients time and effort as it can be a complex process to resolve issues with retailers. Utilacor has a professional approach and relationship with all retailers and deals with them impartially and for our clients’ benefit.

More Energy Account Management Services

Invoice Management
Error Correction
Monthly Reporting